A human answers. Not a ticket system.
Support questions, pre-sales doubts, or a quick "will this work for my channels?" — message the help bot and a real person replies. No ticket numbers, no canned scripts.
Three doors. All open.
Telegram — the fast lane
@AffiliatersHelpBotThe primary way to reach us, and the one most users pick. It's a bot in name only — your message lands with a person, often the one who built the feature you're asking about. Works for support, pre-sales and plan advice alike.
Message @AffiliatersHelpBot →Better for longer explanations, attachments, or anything you want on record. Same human on the other end.
Write to support@affiliaters.inDocs — self-serve
docs.affiliaters.inSetup guides for every network and feature, including the full Telegram Forwarder walkthrough. No waiting at all.
Browse the docs →📍 Affiliaters is built and run from Gurugram, India.
Support sits next to your work.
You do not have to leave the app to ask something. The Contact page hands you a ready query format, opens the help bot, and links the announcement channel.
- Ready query format — copy it, fill your question, send
- Answer within 24 hours, usually much sooner on Telegram
- Help channel — updates and downtime notices in one place
Help us help you faster.
Support here works like the rest of the product: no ceremony. But you can save a whole round of back-and-forth by putting three things in your first message:
- Your account email — the one you registered with at app.affiliaters.in, so your account is found instantly.
- Your plan and any addons you have, such as the Forwarder or WordPress. Plan limits explain a surprising number of "bugs".
- What you were doing — the message you were converting, the forwarder source you were adding. A screenshot beats a paragraph every time.
We won't dress this up as a guaranteed response time, but the person reading your message is usually the person who can fix the thing. For plan-limit and feature questions, the FAQ and the pricing page often answer before we can.